We are committed to ensuring you are completely satisfied with every one of your purchases. On regular priced items, we gladly accept returns and exchanges within thirty (30) days of your receipt of the purchase. We’ll refund the purchase amount less shipping and handling costs to the original form of payment. Exchanges on regular price items are always entirely complimentary and the shipping both ways is on us.
To request a return or exchange:
1. Login to your account at imperialblack.com
2. Navigate to the Completed Orders section and click on Return Item(s) Button
3. In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comments are optional fields. Click on Submit Return Request.
4. You will receive an email with return label and further instructions
If you’re using your own shipping provider to send a purchase back, please ship to:
Imperial Black Outpost- Americas
720 South Summit Avenue
Charlotte, NC 28208
International Returns & Exchanges
Any shipping charges along with any import fees, duties, or taxes are non-refundable. Any shipping charge or import fee, duty, or tax associated with a return or exchange from outside The United States will be the responsibility of the purchaser. Please refer to the International Shipping policy page for more information.